1. How will I know my order status? We send you automatic updates via the method of your choosing (Text, Email, Messenger) as your order goes from paid to shipped. At the very minimum, you will receive two updates: Order Confirmation and Shipping Confirmation.
2. What is your refund/return/exchange policy? We want you to be overjoyed at your purchase, and come back for more. To this end, our policy is very simple: No questions asked. On some premium items, we will ask you to return it, and we will cover the shipping. Please don't hesitate to reach out if you aren't 100% satisfied.
3. My order was damaged/lost. What can I do? Simply reach out. We'll get it all sorted for you.
4. I didn't see my order confirmation email: If this happens, simply reach out and we will send you your receipt manually. It's very important that you have this info.
5. How long does my order typically take to ship out? It's annotated on the product pages, but the general rule is that all over print items take 4-6 weeks. Merch and normal print shirts generally take around a week. If you order both, we generally combine them, but you can leave a note for us to ship separately if you want the in house stuff faster.
6. What are shipping costs going to look like? For the simplicity and sanity of everyone involved, we set flat rate shipping costs for three tiers of products. We ship via Priority Mail (First Class when possible). Our flat rates look like this:
Small ($3): Tarot Cards, Keychains, stickers
Medium($7): T-Shirts, Large Art pieces, Hoodies
International ($15): All International orders
These rates, for multiple order items, do not stack unless you order from multiple tiers.
Note: If we overcharge you for shipping, we will reach out to you to figure it out, in the form of a refund or other remuneration. Our goal is to get you your products as quickly and economically as we can. If we get overcharged for shipping, please accept it as a gift from us :)
7. I have a question about sizing or availability: There is a Messenger link on the bottom right of the page, that's the fastest way to reach us. Alternately you can email firstname.lastname@example.org