1. Who are you guys, anyway?
Thanks for asking! We are [BeetleMilk], a company ran by two people that are obsessed with the spooky, the dark, and the occult things in life.
2. Can I find you guys on social media?
Sure can! You can click the links on the bottom of the page!
3. How often do you guys come out with new gear?
Every month is the norm, but we also do “micro-drops” mid month on some months. It just depends on how inspired we are, I guess!
4. How long does it typically take to get my order?
Varied. For merch (stickers, enamel pins) give us a day or two to ship. T-Shirts take around three weeks. We ship fast, but shirts take a bit longer to obtain and make.
5. Are your works copyrighted?
Yes. So don't copy us ;)
6. I want to do a collaboration. How would I go about doing that?
Some of the coolest things we have coming out involve collaboration with other artists, designers, coders, and writers. We welcome all pitches, even if it's for an unfinished concept. Email us at email@example.com, we will answer and there's no biting involved. Please keep in mind that all of our outsourced collabs are under contract and with negotiated terms, so be ready to talk.
7. I don't like my order. It's incorrect, or I just don't think the items meet expectations. What can I do?
We are obsessed with quality. That's not poetic rambling, either. If it sucks WE DON'T PUT IT OUT. But, that doesn't mean that everyone is happy all the time. If you feel that we messed up your order, or delivered a low quality product that didn't meet expectations, email us: firstname.lastname@example.org. We will do everything in our power to fix it.
8. Help! My package got lost in the mail!
Calm down, it's ok! Once again, just shoot us an email. We'll follow up with the post office, and worst case send new stuff.
9. Do I get any goodies with my order?
So...every order gets free stickers and a free tarot card. But, occasionally, we'll slip something else in there. Because we love our fans.
10. I have other questions!
No issue! Beetlemilk27@gmail.com!